Snowflake Curtain Lights | Warm White LED
We purchased two pieces of this product from Chronos. Briefly interacted with Niraj during the pirchase process. He was very helpful and patiently answered all questions that I had about the product. The purchase and delivery process was very smooth and the product reached from Mumbai to Bangalore within three days as promised. On 24th December I put the product out in our backyard and and tested them. Now unfortunately one of the lights did not work out of the box. We tried a few trial and error but nothing seemed to work. So I messaged Neeraj about this problem - he asked for a video showing that the light is not working. I also was disappointed given we were planning to put these lights up on the Christmas eve. After confirming that the lights were indeed not working, Niraj told me that they will replace the product at no additional cost. While I was happy to know this, I also told him that we were planning to use this on 25th evening celebration but looks like it will not be possible. He said that he will try his best and ship this product by air as soon as possible. I was not at all expecting the product to reach the next day and were trying to make some alternate arrangement.
Later in the evening got the message that the product has been shipped and expected to reach the next day. I still was not sure whether this will actually reach tomorrow. A few messages next morning kept me posted and by afternoon 3 o'clock the product indeed reached my home. We tested immediately and inside the house and found that both of them were working fine. So our Christmas celebration and decoration went as planned and there were no interruptions.
It was a great example of caring for customers. Not only their products are excellent but overall the entire interaction with Neeraj and Chronos have been very pleasant. I strongly recommend them for all your lighting needs.